We are not robots: Behind the scenes of a web order

Not only do we sell books from 9am - 9pm in store, we sell books online! This is what happens once you place your order via our website.

             1.

We receive a digital notification of your web order.

            2.

We pick your order from the shelf.

            3.

We package your book up with your invoice, a bookmark and some ribbon...

5.             

We pad out the package in recycled bubble wrap so it's nice and safe...

4.            

...or if you have special instructions such as gift wrapping, handwritten notes or no receipt, you just need to let us know!

6.             

We then package your purchase in recyclable, heavy weight brown paper.

7.              

Our web orders wait for the next delivery cycle.

8.              

AUCKLAND DELIVERY: Our friendly courier driver from Castle Parcels scans in the parcels. They are tracked & delivered in 1 -2 days.

9.               

OUT OF AUCKLAND: We walk your parcel to the post office & your package will be tracked and will be delivered in 3 working days.

10.             

MT EDEN DELIVERY: If it's convenient for staff, we are able to hand deliver items on the way home from work.

11.            

You can also select 'pickup' and we will hold it aside for you for the next time you're in the village.

12.        

You've shopped online AND supported your local bookstore. Warm fuzzies all round!

And there you have it, a convenient and easy way to order your Christmas presents. We are not robots, so get in touch if you need any special touches added.

Time Out's Gift Services: A customer's experience

Time Out Bookstore has recently started a gift service called ‘Year of Books’ and I was lucky enough to be the first person to try it out as my birthday present.

The particular arrangement for me was six books over six months so every month I have received an email to let me know that my book is ready. I could have the books delivered but I live close enough that I would just pop in to the bookstore to pick it up. The books have always been beautifully wrapped with the month, the book title and a little description written on the front.

Every book I have received has been incredibly enjoyable to read, spanning a wide variety but all fitting within my reading preference. It has been a wonderful six months as I have been introduced to some great authors, like Banana Yoshimoto and Toni Morrison, and I look forward to purchasing their other works.

It is a lovely and unique gift because it continues beyond the date you received it, such as your birthday, as you get to look forward to a gift every month or two months for the whole year following. I enjoyed it so much and I will miss it. I purchased the same service for my grandfather’s 90th birthday and I think it will make a great Christmas present for someone for sure.

Browse Time Out's range of gift services here.